a | b | c | f | i | o | p | r | s
Reset list
Omni-Experience -  is a term first used by David Giannetto in his book Big Social Mobile to describe an approach that creates a consistent experience for all consumers every time they interact with an organization via any channel or medium. This is in sharp contrast to the more popularized "omni-channel," that is designed to create a consistent experience for customers and prospects (in contrast to all consumers) while interacting with a company via digital channels or mediums. Creating an omni-channel experience requires the integration of digital initiatives, such as social media, mobile technology, big data, websites and eCommerce, into processes that occur in the physical world.

Welcome to the
Big Social Mobile Enterprise

Big Social Mobile offers the first enterprise-spanning view of how today’s most influential digital initiatives can be used to go far beyond the typical, segregated marketing and technology initiatives generating limited returns, to reshape how companies operate, interact with customers, acquire new customers, markets and market segments, understand their position among competitors, unify traditional and big data and information across the physical and digital landscapes, and leverage their social communities to create tangible business results.  This is the future of how companies will operate and interact with the market.  Drawn together from some of the most complex information-based engagements, industry analysis and case studies, the highly anticipated book not only explains the benefits and risks, the tools and techniques, but also provides a step-by-step program for how companies can become truly Big Social Mobile.

Case Studies from

Starbucks, Amazon, Dunkin’ Donuts, PR Newswire, Facebook, Triple-A, Comedy Central, Yahoo, Verizon, United Airlines, Wal-Mart, National Oil, Seattle City Light, FujiFilm USA, Secret, Giant Eagle, Symbolics, WhoIs, MySpace and more

Industry features, including

Retail, Finance, Software, Energy, Insurance, Photography & Imaging Consumer Goods, Deal-of-the-Day, Rental Cars, Accounting and more