David Giannetto of Astea International will be the guest speaker on TSIA’s Optimizing the Omni-Channel Customer Experience webinar on 1/14 @ 1pm EST
enter As we enter the next generation of technology consumption, TSIA firmly believes service organizations will find themselves at the epicenter of company success. While the types of services may change, successful service transactions will clearly be at the heart of market success. Service organizations must develop new organizational capabilities that will help lead their companies to market success. The time to start developing those capabilities is now.
In this webinar John Ragsdale, VP Research, Technology & Social with TSIA and David Giannetto, SVP of Services at Astea International will review & discuss key trends for 2016, and how to capitalize on converging technologies to deliver the optimal customer experience at every touch point. During this 30 minute webcast, you will learn:
• How to leverage Big Data, IoT, Mobile, Social, and the Cloud for superior service
• How to maximize the return on technology investments
• Key focus areas to ensure your strategy is moving in the right direction