CIO Talk Network interviews Astea COO David F. Giannetto how leading service organizations are driving profitability
Companies of all sizes are realizing the need to re-imagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more. In the http://myintimatedelights.com/wp-json/oembed/1.0/embed?url=http://myintimatedelights.com/blog/ new podcast (below) entitled “ Re-imagining Service to Maximize Profitability http://gracecenturypressroom.com/wp-json/oembed/1.0/http:/gracecenturypressroom.com/2015/06/eddie-leong-re-joins-grace-century-fz-llc-as-an-advisory-board-member-virtual-strategy-com-may-14th-2014/ ,” CIOTalkNetwork talks with Astea Chief Operating Officer David F. Giannetto on how to use the CX to boost service profitability.
Starting from service leaders to field technicians, you can enable everyone along the chain of command to deliver a holistic service experience with the right Field Service Management (FSM) technology.
- How to create a sales-oriented service culture
- Analyzing the customer journey through a lens of how to make it the most profitable
- How service providers earn the status of a trusted partner without getting labeled as selling
Full Link on YourTube: https://www.youtube.com/watch?v=sAWvMi_HKJk&t=2s
Full Link on Astea.com: http://blog.astea.com/?p=1042