CIO Talk Network interviews Astea COO David F. Giannetto how leading service organizations are driving profitability Companies of all sizes are realizing the need to re-imagine service in order to…
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CIO Talk Network interviews Astea COO David F. Giannetto how leading service organizations are driving profitability Companies of all sizes are realizing the need to re-imagine service in order to…
David Giannetto Explains the “Omni-Experience” Defined in Big Social Mobile David Giannetto introduced the term, and the concept, of Omni-Experience in his latest book: Big Social Mobile. He explains how an omni-channel…
Customer Metrics: Don’t Fail to Ask These 3 Questions New AMA Blog Post by David F. Giannetto What are the key performance indicators (kpi) you miss using only traditional metrics?…
FujiFilm Wins the Business Finance Magazine Vision Award Visionary Project led by David Giannetto In 2004, David Giannetto led an EPM engagement that forever changed the way companies think about…