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Corporate-Consumer Relationship

Interview with David Giannetto – CIO Talk Network

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CIO Talk Network interviews Astea COO David F. Giannetto how leading service organizations are driving profitability

Companies of all sizes are realizing the need to re-imagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more. In the new podcast (below) entitled “Re-imagining Service to Maximize Profitability,” CIOTalkNetwork talks with Astea Chief Operating Officer David F. Giannetto on how to use the CX to boost service profitability.

Starting from service leaders to field technicians, you can enable everyone along the chain of command to deliver a holistic service experience with the right Field Service Management (FSM) technology.

Listen HERE  to hear best practices and real-life examples client base on:

    • How to create a sales-oriented service culture
    • Analyzing the customer journey through a lens of how to make it the most profitable
    • How service providers earn the status of a trusted partner without getting labeled as selling

Full Link on YourTube: https://www.youtube.com/watch?v=sAWvMi_HKJk&t=2s

Full Link on Astea.com: http://blog.astea.com/?p=1042

David Giannetto interview – Good News Planet (video)

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goodnewsDavid Giannetto Video Interview on Good News Broadcast

David Giannetto sat down with veteran Television broadcaster Paul Sladkus for Good News Planet. The interview focused on the positive changes in the market and how they are being brought about after the emergence of consumer-controlled social media and mobile technology, and how this has forced a change in corporate behavior (corporate social responsibility) for the first time in over 400 years.

See the full interview here on Good News Planet: http://goodnewsplanet.com/big-data-part-i-of-iii/

Giannetto has long been one of the most vocal business theorists discussing the impact of capitalism on market dynamics, how it has undermined individuality and reduced the focus on quality–a view that has woven its way through his business writing since the opening pages of his first book, The Performance Power Grid.  “[The performance power grid methodology] is working to undo 400 years of bad learning,” writes Giannetto in his first book. “It is working against an economic model that undermines the very thing business need to succeed and to sustain success.  To Achieve these things, a new perspective and a new approach is required.” These concerns, and this effort, was further expanded upon by Giannetto within his third book Big Social Mobile in the context of what he calls the “corporate-consumer relationship.” While these beliefs remain subtle undertones throughout his writing, they have been seized upon by consumer advocates as one of the few realistic (even if unpopular) paths to achieve stronger corporate responsibility.

About Paul Sladkus: Sladkus was 49 years old when he founded Good News. “I started it to confront the consistent negativity in the world and media,” he says. “If we want to see a better world, then we have to shift what we are looking at.” Thus for the past 11 years, Sladkus has traveled the world bringing good news into our living rooms and our computers too. However, in most cases, he doesn’t have to go very far: the Good News comes to him as thousands of corporations, non-profits, public relations companies and individuals request that he tell their stories.  Sladkus already had significant experience before starting Good News. In the ‘70s, he worked at CBS on award winning shows such as All in the Family, Carol Burnett, Sonny and Cher and Love of Life. At PBS Channel 13 he helped create The Nature and Brain series. What’s special about Sladkus is his down-to-earth personality despite the many famous people he’s met throughout his life. Over the years he has interviewed Katie Couric, Les Paul, Michael Douglas, Ted Danson, Ted Turner, Deepak Chopra, Patch Adams, Mitch Albom, Jack Canfield, Marianne Williamson, Tiki Barber, Isabella Rossellini, Percy Heath, Mayor Michael Bloomberg, Kathleen Turner, Tina Turner, Tony Bennett, America Ferrera, Pete Seeger, Danny DeVito, Ben Vereen, Elmo, Harvey McKay, Chuck Close among many others doing good for the world.

David Giannetto on Changes in Corporate Social Responsibility – Christian Science Monitor

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CSMDavid Giannetto in Christian Science Monitor on how Social Media is Influencing Corporate Social Responsibility

Big Social Mobile readers will know that the one of the book’s main themes is how the behavior of social consumers is upsetting the balance of power in the corporate-consumer relationship.  He comments on how corporations are reacting to this in an article for the Christian Science Monitor: Religious Freedom Act: Are businesses becoming more socially activist?

Read the article here: http://www.csmonitor.com/USA/Society/2015/0331/Religious-Freedom-Act-Are-businesses-becoming-more-socially-activist-video

How Social Media is Killing Your Company – Giannetto for Huffington Post

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HuffingtonPost-Article

How Social Media is Killing Your Company

New Huffington Post article by David F. Giannetto

For over 10 years the mission of social media practitioners has been to build a presence for your company on every social media platform available. The time, effort and energy expended by companies to achieve this has significantly increased your expenses without a corresponding increase in revenue. And what have you gotten for it? Friends, followers, fans–and probably few new customers. Perhaps the problem is social media itself; perhaps it isn’t a viable business medium despite all of the hype. Consider these inherently problematic aspects of social media before you decide… [CONTINUE READING]

Top Trending Articles by Giannetto on HuffPost:
4 Ways to Improve Your Business’ Budget and Your Company’s Performance

Read all articles by David Giannetto on the Huffington Post
hp_blog

Giannetto to tape Good News TV Episode

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goodnewsDavid Giannetto will tape a TV Episode for Good News Broadcast

David Giannetto will sit down with veteran Television broadcaster Paul Sladkus to tape an episode of Good News for Good News Planet in support of International Peace Day (September 18th in Times Square, NYC). The interview will focus on the positive changes in the market after the emergence of consumer-controlled social media and mobile technology, and how this has forced a change in corporate behavior for the first time in over 400 years.

Giannetto has long been one of the most vocal business theorists discussing the impact of capitalism on market dynamics, how it has undermined individuality and reduced the focus on quality–a view that has woven its way through his business writing since the opening pages of his first book, The Performance Power Grid.  “[The performance power grid methodology] is working to undo 400 years of bad learning,” writes Giannetto in his first book. “It is working against an economic model that undermines the very thing business need to succeed and to sustain success.  To Achieve these things, a new perspective and a new approach is required.” These concerns, and this effort, was further expanded upon by Giannetto within his third book Big Social Mobile in the context of what he calls the “corporate-consumer relationship.” While these beliefs remain subtle undertones throughout his writing, they have been seized upon by consumer advocates as one of the few realistic (even if unpopular) paths to achieve stronger corporate responsibility.

Details on when the interview will air to follow.

About Paul Sladkus: Sladkus was 49 years old when he founded Good News. “I started it to confront the consistent negativity in the world and media,” he says. “If we want to see a better world, then we have to shift what we are looking at.” Thus for the past 11 years, Sladkus has traveled the world bringing good news into our living rooms and our computers too. However, in most cases, he doesn’t have to go very far: the Good News comes to him as thousands of corporations, non-profits, public relations companies and individuals request that he tell their stories.  Sladkus already had significant experience before starting Good News. In the ‘70s, he worked at CBS on award winning shows such as All in the Family, Carol Burnett, Sonny and Cher and Love of Life. At PBS Channel 13 he helped create The Nature and Brain series. What’s special about Sladkus is his down-to-earth personality despite the many famous people he’s met throughout his life. Over the years he has interviewed Katie Couric, Les Paul, Michael Douglas, Ted Danson, Ted Turner, Deepak Chopra, Patch Adams, Mitch Albom, Jack Canfield, Marianne Williamson, Tiki Barber, Isabella Rossellini, Percy Heath, Mayor Michael Bloomberg, Kathleen Turner, Tina Turner, Tony Bennett, America Ferrera, Pete Seeger, Danny DeVito, Ben Vereen, Elmo, Harvey McKay, Chuck Close among many others doing good for the world.

David Giannetto in Street Fight – How SMBs can Dominate the Local Competition

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logo041211David Giannetto in Street Fight on 5 Steps for SMBs Looking to Dominate the Local Competition

Check out the new article by David Giannetto (@dgiannetto) in Street Fight on how small to medium sized business can dominate the competition locally.

Excerpt: It used to be simple for small to medium sized businesses (SMBs). All they needed was a prominent  location, a little bit of effective local advertising, or a growing, positive reputation — and their local community would not only purchase from them, but also quickly become loyal. But these advantages are being eroded by the techniques that social and mobile technologies make available to larger businesses. These larger businesses, bolstered by their greater resources and better brand recognition, are using these to personalize their interactions with consumers, making their homogeneous message seem less so.  Keep reading on the Street Fight website…

Read the full article here: http://streetfightmag.com/2015/02/16/5-steps-for-smbs-looking-to-dominate-the-local-competition/

About Street Fight: Street Fight is a media, events, and research company focused on the business of hyperlocal content, commerce and technology. The Street Fight website publishes news, commentary, case studies, and how-to articles to help the hyperlocal ecosystem achieve sustainable business models.  More at StreetFightMag.com

NHL Flyers Fans Demonstrate Consumer Power

By | Big Social Mobile Case Study, Blog Posts | No Comments

3-26-2014 4-14-56 PM

A great example of how much power consumers have gained in the Corporate-Consumer Relationship.  

Companies are no longer completely in-charge of their brand image.  See this example of how things can go horribly wrong when passionate fans  use the power of open social media to expose the bad behavior of a brand seeking to gain some media attention.  The moral? Make sure you’re ready to answer hard questions about your organization and its performance before you go public.  OH, and don’t mess with Flyers fans (of which I am one!). #AskNeal @FlyersNation

The original story–complete with copies of tweets here at CrossingBroad.com: http://www.crossingbroad.com/2014/03/the-penguins-askneal-twitter-hashtag-went-horribly-wrong.html